Our Quality Policy

Flex Facility Management LLC has been the facility management outsource services provider of choice for premium hotels and leading hospitality establishments in the UAE, reaffirming the company’s impeccable track record in the industry. Flex Facility Management LLC is certified ISO 9001-2008 since 2011 for the international voluntary standard for quality and comply with the standards at all locations. Flex also acquired ISO14001:2004 Environmental Management system and OHSAS 18001:2007 Occupational health & Safety System certifications. These certifications assures the quality and integrity in the services offered by Flex to its valuable clients.

Flex Facility Management LLC - Professional facility management outsource services to the hospitality industry in the United Arab Emirates.Under the guidance of the company’s Chairman, who has ultimate responsibility for matters concerning quality, Flex strictly adheres to a Quality Management System in meeting its business objectives, satisfying stakeholder requirements and pursuing overall growth.

The company’s Quality Management System has been established based on core values that have served as a guidepost for the company over the years:

  • In our continuing thrust to develop customized services and exceed expectations, we closely interact and listen to our customers to better understand their specific needs.

  • We clearly communicate to our customers the company’s vision and values in line with our commitment to promote transparency and mutual respect and trust.
  • We actively encourage all members of our organization to think and act in accordance with our core values, which we believe will make them more productive and invaluable assets to the company. Moreover, this demonstrates how we greatly value the knowledge, expertise and experience of our employees, while highlighting our commitment to help them achieve their full potential.
  • We believe that having a strong strategic alliance with our suppliers serves as a cornerstone for long-term success and business growth.
  • We conduct our business based on a process-driven approach, seeking to achieve seamless integration among the different teams within the organization to successfully achieve our business objectives.
  • We constantly strive to maintain a work environment that encourages employees to share ideas that can help improve our services and business performance