Quality Assurance

Flex Facility Management LLC - Professional facility management outsource services to the hospitality industry in the United Arab Emirates. Flex Facility Management LLC guarantees quality facility management outsources services that you can always count on. Each member of our facility management team has been trained to deliver best-of-breed services and prompt customer support with the ultimate aim of exceeding client expectations. We provide continuing training programs to ensure that all our crew members are constantly updated with the latest techniques and technologies that we use to in the delivery of high-quality cleaning services.

Moreover, each member of our team undergoes a multi-level quality assurance process designed to handpick only the best candidates for the job:

1. Recruitment – Candidates are chosen based on a set of criteria that include competency, attitude and honesty. Once accepted, the candidates undergo a training program to introduce them to the company’s core values, while equipping them with the right skills set to ensure quality and efficiency in the delivery of services. Misbehavior, absenteeism and unsavory habits are dealt with accordingly to emphasize the value of self-discipline and integrity among employees.

2. On the Job – We believe that the personal hygiene and appearance of each employee strongly reflect the sincerity of the company to deliver on our brand promise of high-quality housekeeping services. Before they are deployed to various field assignments, employees are therefore checked by supervisors based on the following company guidelines:

  • a. Trimmed nails
  • b. Hair length
  • c. Clean shaven
  • d. Polished shoes
  • e. Daily shower and Body odor
  • f. Clean clothing
3. Staff replacementFlex Facility Management LLC - Professional facility management outsource services to the hospitality industry in the United Arab Emirates. Complaints are taken very seriously by Flex, because customer satisfaction is our top priority. We take immediate action in cases of alleged improper behavior by our employees and act quickly to provide staff replacement should it be required. We therefore encourage our clients to provide regular feedback about the quality of our services and the performance of our cleaning personnel. Client inputs are vital as we constantly strive to enhance the scope and quality of our services.